Typical Processing Time
- 1–3 business days
Processing time is separate from shipping/transit time.
Customer Care
Delivery & Returns
Every Shanmaya saree is carefully inspected, elegantly presented, and securely delivered with the utmost care.
Shipping InformationFrom Us to You
Shipping with Care
Every Shanmaya saree represents generations of artistry and tradition. Before it leaves us, each saree undergoes a careful quality inspection to ensure it meets our standards for craftsmanship, authenticity, and presentation.
Each order is then beautifully folded, wrapped, and packaged to help protect the delicate silk during transit while creating an elegant unboxing experience worthy of the occasion.
Order Processing
Preparing Your Order
Once your order is confirmed, we carefully prepare it for shipment. Please allow 1–3 business days for order processing.
You'll receive tracking information by email once your order has shipped.
Shipping Within the United States
Standard U.S. Delivery
Complimentary standard delivery is included with every Shanmaya order within the United States.
Standard delivery typically takes 3–7 business days after your order has shipped.
Tracking information will be provided once your order is on its way.
Standard U.S. Delivery
FREE
Estimated transit: 3–7 business days
International Orders
Coming Soon
We are currently focused on serving customers throughout the United States.
International shipping will be introduced in a future phase.
If you live outside the United States and are interested in purchasing a Shanmaya saree, please contact us and we’ll be happy to explore available options.
PACKAGING
Carefully Packed
Every Shanmaya saree is carefully packed to help protect the fabric during transit and ensure it reaches you in beautiful condition.
Packaging may vary depending on the saree and fulfillment method.
Returns
A Strict, Exception-Only Policy
Due to the limited and often one-of-a-kind nature of our sarees, Shanmaya does not accept returns or exchanges for change of mind, color or design preference, appearance, fit, or any other personal preference.
A return request will be considered only when an incorrect item was received or the item arrived damaged in transit.
Return Eligibility
To request an exception:
- Contact Shanmaya within 48 hours of delivery.
- Provide the order number, a description of the issue, and clear photographs of the saree and shipping packaging.
- The saree must remain unworn, unused, unwashed, and unaltered.
- Original folds and tags must remain intact.
- All original packaging must be retained.
- Wait for written return authorization before sending the item.
Sarees that have been worn, washed, blouse-cut, fall or pico finished, otherwise altered, stained, perfumed, damaged after delivery, or returned without authorization, original tags, and packaging are not eligible. Unauthorized returns will not be accepted.
Exchanges
No Preference-Based Exchanges
Shanmaya does not offer exchanges for change of mind, color or design preference, appearance, fit, or other personal preferences.
For an approved incorrect-item or transit-damage claim, a replacement may be offered when appropriate and when inventory is available. Because many Shanmaya sarees are one of a kind, an identical replacement cannot be guaranteed.
If an appropriate replacement is unavailable, the approved item may be eligible for a refund after it is returned and inspected.
Order Support
Damaged or Incorrect Orders
If your order arrives damaged in transit or you receive an incorrect item, contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the saree
- Clear photographs of the shipping packaging
- A brief description of the issue
Do not wear, wash, alter, blouse-cut, or arrange fall or pico finishing for the saree while the claim is under review.
When a claim is verified and a return is required, Shanmaya will provide return instructions and cover the authorized return shipping. Depending on availability and the circumstances, we may offer a replacement or issue a refund after the returned item is received and inspected.
Need Assistance?
We’re Here to Help
If you have questions before or after placing your order, we’d be delighted to assist you.
- info@shanmaya.com
- Business Location
- Virginia, USA