Customer Care
Every Shanmaya saree is carefully inspected, elegantly presented, and securely delivered with the utmost care.
Shipping InformationFrom Us to You
Every Shanmaya saree represents generations of artistry and tradition. Before it leaves us, each saree undergoes a careful quality inspection to ensure it meets our standards for craftsmanship, authenticity, and presentation.
Each order is then beautifully folded, wrapped, and packaged to help protect the delicate silk during transit while creating an elegant unboxing experience worthy of the occasion.
Order Processing
We take the time to carefully inspect and package every saree before shipment.
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Within the United States
We proudly ship throughout the United States using trusted delivery partners.
Orders are prepared within 1–3 business days, followed by approximately 3–7 business days in transit after dispatch.
The applicable shipping charge is the customer’s responsibility and is shown at checkout.
When available for the destination, estimated transit is approximately 1–3 business days after dispatch.
Expedited shipping shortens transit time only. The 1–3 business-day processing period still applies, and the expedited shipping charge is the customer’s responsibility.
Every shipment includes tracking so you can monitor your order from dispatch to delivery. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside Shanmaya’s control.
International Orders
We are currently focused on serving customers throughout the United States.
International shipping will be introduced in a future phase.
If you live outside the United States and are interested in purchasing a Shanmaya saree, please contact us and we’ll be happy to explore available options.
Signature Presentation
Every Shanmaya saree is presented in premium packaging designed to preserve the beauty of the silk throughout its journey.
Each package is carefully prepared to ensure your saree arrives ready to be treasured, gifted, or worn for life’s most memorable occasions.
Returns
Due to the limited and often one-of-a-kind nature of our sarees, Shanmaya does not accept returns or exchanges for change of mind, color or design preference, appearance, fit, or any other personal preference.
A return request will be considered only when an incorrect item was received or the item arrived damaged in transit.
To request an exception:
Sarees that have been worn, washed, blouse-cut, fall or pico finished, otherwise altered, stained, perfumed, damaged after delivery, or returned without authorization, original tags, and packaging are not eligible. Unauthorized returns will not be accepted.
Exchanges
Shanmaya does not offer exchanges for change of mind, color or design preference, appearance, fit, or other personal preferences.
For an approved incorrect-item or transit-damage claim, a replacement may be offered when appropriate and when inventory is available. Because many Shanmaya sarees are one of a kind, an identical replacement cannot be guaranteed.
If an appropriate replacement is unavailable, the approved item may be eligible for a refund after it is returned and inspected.
Order Support
If your order arrives damaged in transit or you receive an incorrect item, contact us within 48 hours of delivery.
Please include:
Do not wear, wash, alter, blouse-cut, or arrange fall or pico finishing for the saree while the claim is under review.
When a claim is verified and a return is required, Shanmaya will provide return instructions and cover the authorized return shipping. Depending on availability and the circumstances, we may offer a replacement or issue a refund after the returned item is received and inspected.
Need Assistance?
If you have questions before or after placing your order, we’d be delighted to assist you.
