Frequently Asked Questions

Shanmaya collections are thoughtfully sourced and selected with attention to silk, weave, construction, zari, craftsmanship, condition, and product information. We represent each saree as accurately as possible based on the sourcing details and documentation available for that specific piece.

Product details may vary by saree. A saree will be described as handwoven only when the available sourcing information provides a reliable basis for that description. Please review the individual product listing or contact us for clarification.

No. Certificates, labels, Silk Mark information, cooperative tags, or other documentation will be mentioned only when they are actually included with the specific saree.

Blouse-piece information will be stated on the individual product page. Customers should review the listing carefully or contact Shanmaya before ordering if they need confirmation.

We aim to represent colors and details as accurately as possible. However, lighting, photography, screen brightness, device settings, and the reflective nature of silk may cause slight differences in appearance.

Handwoven and traditionally produced textiles may include subtle variations in weave, motif placement, thread alignment, texture, or sheen. These may reflect the handmade character of the saree rather than a defect. Significant damage, staining, incorrect fulfillment, or undisclosed condition issues should be reported promptly.

Choose an available saree from our collections, add it to your bag, and enter your delivery details at checkout. Secure payment is not yet connected, so no payment is collected and no order is placed through the current preview checkout. This answer will be updated when online payment is activated.

Shanmaya does not currently offer general reservations. Adding a saree to your bag does not hold it. Once online payment is activated, availability will be determined at checkout and a saree will be secured only after an order is successfully completed.

At launch, each saree is generally offered as a single available piece unless its product page states otherwise. When that piece is no longer available, it will be shown as sold out and cannot be purchased.

Yes. Contact us with the product name, item number, or product-page link, and we will share the relevant information available to us.

Yes. We would be pleased to assist with color, occasion, styling, blouse-piece, and collection questions. Recommendations are based on the product information and availability at the time of your inquiry.

Orders are typically prepared within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day. Processing may take slightly longer during collection launches or festive periods.

Orders are prepared within 1–3 business days. Standard transit is then approximately 3–7 business days after dispatch. When expedited delivery is available, transit is approximately 1–3 business days after dispatch. Delivery estimates are not guarantees and may be affected by the carrier, weather, holidays, or destination.

Tracking information will be sent when the order ships, using the email address associated with the order.

Expedited delivery may be available for eligible destinations and is approximately 1–3 business days in transit after dispatch. Expedited delivery shortens transit time only; the normal 1–3 business-day preparation period still applies.

The customer is responsible for the standard or expedited outbound shipping charge shown during checkout. For a verified incorrect-item or transit-damage claim that requires an authorized return, Shanmaya will provide return instructions and cover the authorized return shipping.

Shanmaya is currently focused on serving customers within the United States. International shipping may be introduced later. Customers outside the U.S. may contact us to ask whether any options are available.

Due to the limited and often one-of-a-kind nature of our sarees, Shanmaya does not accept returns for change of mind, color or design preference, appearance, fit, or other personal preferences. A request will be considered only when an incorrect item was received or an item arrived damaged in transit.

The saree must remain unworn, unused, unwashed, and unaltered, with its original folds, tags, and packaging intact. Sarees that have been blouse-cut, fall or pico finished, otherwise altered, stained, perfumed, damaged after delivery, or sent without written return authorization are not eligible.

Shanmaya does not offer preference-based exchanges. For a verified incorrect-item or transit-damage claim, a replacement may be offered when appropriate and available. Because many sarees are one of a kind, an identical replacement cannot be guaranteed.

Contact Shanmaya within 48 hours of delivery and include your order number, a description of the issue, clear photographs of the saree, and photographs of the shipping packaging. Do not wear, wash, alter, blouse-cut, or arrange fall or pico finishing while the claim is under review, and wait for written authorization before returning anything.

Store the saree folded loosely in clean, breathable cotton or muslin. Keep it in a cool, dry, dark place away from dampness, direct sunlight, sealed plastic, and heavy garments.

Follow any product-specific care label or instructions supplied with the saree. For deep cleaning, use a professional dry cleaner experienced in fine Indian silk and zari. Cleaning requirements may vary by silk, dyes, zari, finish, embellishment, and construction.

Machine washing, tumble drying, wringing, bleaching, and harsh home stain-removal products are not recommended.

Refold the saree along different lines approximately every three to six months to help reduce long-term stress on the same folds.

Sarees are reviewed for available product information, silk and texture, weave and construction, zari and detailing, color, presentation, condition, and fulfillment accuracy.

Shanmaya does not independently issue government certificates, Silk Mark labels, GI certificates, laboratory reports, or weaving-society documentation. Any such claim is made only when supported for the individual saree.

No. Silk Mark assurance concerns natural silk; it does not certify the purity or composition of zari. Silk Mark and Kancheepuram geographical-indication claims are also separate and are not treated as interchangeable.

Contact us with the product name, item number, or product-page link. We will share the relevant product details and documentation available to us.

Email us at info.shanmaya@gmail.com or visit our Contact page.

Shanmaya is based in Virginia, USA.

We aim to respond as soon as possible during regular business days.